Withdrawal & refunds.Clear conditions, no small print.

1. In short

• Not activated yet? Full refund, no questions asked.
• Consumers can withdraw within 14 days (see below).
• Activated and something is wrong on our side? We fix it first — and if we can't, we make it right.
• Try the free 24-hour trial before you buy, on your own device and connection.

2. Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (OneYearIPTV, email: support@oneyeariptv.com, WhatsApp: +44 7868 196631) of your decision by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.

3. Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day we receive your notice of withdrawal. We will use the same means of payment you used for the original transaction unless expressly agreed otherwise; in no event will you be charged any fees for this reimbursement.

If you requested that the service begin during the withdrawal period, you must pay us a reasonable amount in proportion to what has been provided until you informed us of your withdrawal, compared with the full scope of the services under the contract.

4. Model withdrawal form

If you wish to withdraw from the contract, complete this form and return it to: OneYearIPTV, email: support@oneyeariptv.com.

I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service: ______

Ordered on / received on: ______

Name and address of consumer(s): ______

Date and signature (only if notified on paper): ______

5. Before activation

If your login has not been activated yet, you can cancel your order and receive a full refund to your original payment method. Ask within 24 hours of ordering for the fastest processing.

6. After activation

Once your login is active, our team works with you to solve any issue — most are fixed in minutes. If a problem on our side cannot be resolved within 48 hours of your report, we will offer you an extension of your plan or a partial refund for the unused time, at your choice.

7. What voluntary refunds don't cover

Apart from your statutory rights, we do not voluntarily refund:

• a change of mind after the withdrawal period has ended and your login has been activated and used;
• problems caused by your device, internet connection or a third-party player app;
• fees charged by third parties (for example app activation fees or bank charges);
• reseller credits once your reseller panel has been created (resellers act as businesses).

8. How to ask for a refund

Send us your order details on WhatsApp or by email at support@oneyeariptv.com. Approved refunds are issued to the original payment method, usually within 5–10 business days depending on your bank or payment provider.

9. Chargebacks

Please contact us before opening a dispute with your bank — we answer quickly and it's the fastest way to sort things out. Logins linked to a chargeback are suspended while the dispute is open.

10. Your legal rights

This policy does not limit any rights you have under consumer protection law.